What happened to Customer Service????

Okay, I really get that mistakes, omissions etc. happen...I don't get having to address the problem for weeks on end. Case #1: I had a shopping cart of an online shop that really wanted me to purchase some needles with my order (there was a clitch that wouldn't allow me to remove them and I never put them in...). I contacted them with the order and then again with the problem. They indicated I wasn't the only one and they would credit me asap ($28 worth!). A week goes by and I notice on my statement that NO credit has been issued- I contact them again. They apologize and say they will check into it THAT day. Now I've received the order with no needles and the invoice makes a note of no needles but no price adjustment was made! I contact them AGAIN!! (I double check with the CC company just to make sure- no credit yet...) Now it's been three days with no answer on their part at all!! What a pain!
Case #2: Ordered two items (different company) but only one was in my package- I was charged for both. I contacted them FOUR times before they understood that I did not have the item AND I was charged!! It's been a month- I still do not have the other item and everytime I call it's "I see it right here to be mailed out.". I would just ask for a credit but the two things go hand in hand and to return the other thing costs me postage and restocking fee! It's such a headache to always have those things brewing in the back of your head!!

That being said, I have always had excellent/perfect/fast/friendly service from places like The Loopy Ewe and Woolgirl and Little Knits and WEBS ...okay I could go on and on and the good outweigh the bad, but the bad kills the joy of new stash!!!